FAQ's
FAQ's
Yes, you can keep your existing U.S. phone number. This is called “porting”. Our agents can assist you with this process.
Tue, Feb 14, 2017 at 3:28 PM
Yes, through our regular NECC calling service and access numbers. To make it easy to dial on mobile, you can add frequently called numbers into your “MyAcco...
Tue, Feb 14, 2017 at 3:31 PM
You can roam across the U.S.only right now, but stay tuned. More is coming soon!
Fri, Mar 17, 2017 at 11:56 AM
Yes. 911 (USA emergency call to police) is free of charge. Each 411 call (for directory information) costs $2.99.
Tue, Feb 14, 2017 at 3:33 PM
Yes, if you have a compatible unlocked GSM device. To be sure you can enroll a phone into our network, please call our Mobile Team at #248.206.3132 and we c...
Wed, Mar 29, 2017 at 3:09 PM
An unlocked device or “clean device” is a phone free from any contract which can be enrolled in any network. This means that you can slide in a SIM card fr...
Wed, Mar 29, 2017 at 3:10 PM
ESN/IMEI/MEID is a unique number that helps you find out if your phone and NECC Mobile are compatible. Dial *#06# to get your phone’s ESN/IMEI/MEID. You ca...
Wed, Mar 29, 2017 at 3:11 PM
The most common reasons you cannot bring your phone to NECC Mobile are because:
you are still on a contract with another provider.
have an unpa...
Wed, Mar 29, 2017 at 3:12 PM
No problem. It’s easy. You can enroll another phone with NECC Mobile whenever you want to! If you already have the phone, follow the steps from Can I b...
Wed, Mar 29, 2017 at 3:13 PM
Yes! You can roam across the U.S. Stay tuned because more is coming soon.
Wed, Mar 29, 2017 at 3:14 PM